Terms & Conditions

OBSERVE: Identify all relevant terminology for legal clarity.
EXPAND: Ensure each term is tailored to online gambling and Australian regulatory context.
REFLECT: Present clear definitions to avoid ambiguity.

• Operator: The entity responsible for providing and administering the twoupcasino platform via twoupz.com, operated by Blue Media N.V. and its subsidiaries.
• User: Any registered or unregistered individual accessing or using twoupcasino services through twoupz.com.
• Player: A User who has successfully registered, verified identity as per KYC requirements, and participates in betting or gaming activities.
• Bet: A monetary risk placed on an outcome available through twoupcasino games or services.
• Bonus: Promotional credit or value offered to Players, subject to specific Terms and wagering requirements.
• Wager: The amount of real or bonus funds staked by a Player on a game, bet, or promotional activity.
• KYC (Know Your Customer): Verification procedures required by law to confirm the identity and age of Players prior to permitting deposits, withdrawals, or wagering.
• Account: The individual and unique registration profile created and maintained by the Player on twoupz.com.
• Service: The full suite of gambling and related offerings provided via twoupz.com.

Account Registration

OBSERVE: Reference AU legal age, KYC obligations, procedural expectations.
EXPAND: Address user responsibilities, email verification, data security and compliance.
REFLECT: Provide a comprehensive, stepwise legal guide to registration.

1. Eligibility: Users must be at least 18 years of age and legally permitted to gamble under Australian law. Registration of an account by minors is strictly prohibited and may result in immediate account suspension and report to regulatory authorities.
2. Account Creation:
   • Players must provide full and accurate personal information, including full name, date of birth, residential address, and valid contact details.
   • Email verification is required; a confirmation link will be sent to the provided email address. Access to platform features is conditional upon successful verification.
   • For account activation, Players may be required to submit government-issued identification and proof of address to comply with KYC requirements and anti-money laundering obligations.
3. User Obligations:
   • Players are responsible for maintaining the confidentiality and security of their login credentials.
   • Accounts are personal and non-transferable. Use of another individual's account or sharing account access is strictly forbidden.
   • Players must inform [email protected] promptly of any breach or unauthorised access.
   • Accurate data must be maintained at all times; deliberate provision of false information may result in account closure and potential forfeiture of winnings.

Regional Compliance Note: Compliance with the Interactive Gambling Act 2001 is mandatory; KYC verification is performed prior to withdrawals in line with AU law.

Betting & Gameplay Rules

OBSERVE: Define rules for placing, modifying, and cancelling bets, plus conduct standards.
EXPAND: Capture industry-standard dispute, fairness, and social conduct provisions.
REFLECT: Specify boundaries, compliance, and disciplinary actions.

1. General Rules:
   • All bets and wagers must be placed through the registered account on twoupz.com. Minimum and maximum bets vary by game and are displayed prior to bet confirmation. Bets cannot be placed on behalf of third parties.
   • Once confirmed, bets are final and may not be modified or cancelled, unless stated otherwise for specific games or technical faults. The operator reserves the right to void or adjust bets in case of technical errors or manifest mistakes.
2. Gameplay & Conduct:
   • Players must adhere to fair play; use of automated systems (bots), collusion, or exploiting software vulnerabilities is forbidden.
   • Live chat and community forums are provided strictly for legitimate, non-offensive communication. Insults, abuse, fraudulent behaviour, or advertising are strictly prohibited and may lead to immediate account suspension.
   • The operator may monitor gameplay and communications for integrity and compliance; evidence of misconduct will be acted upon promptly, with notification to Players as required.

Regional Compliance Note: The fairness of all game outcomes is guaranteed by certified RNG and tested under AU regulatory standards.

Bonus Terms

OBSERVE: Identify bonus eligibility, activation and wagering requirements.
EXPAND: Cover prohibited actions, combinability, and AU-specific bonus protections.
REFLECT: Clearly present rules and user responsibilities.

1. Bonus Activation:
   • Bonuses may require opt-in or a bonus code and must be activated within the promotional period specified on twoupz.com. Inactive or expired bonuses will be forfeited automatically.
   • Only one bonus may be active per account per wagering period, except where expressly authorised.
2. Wagering Requirements:
   • Bonuses are subject to wagering requirements, typically a multiple of the bonus amount (e.g., 30x bonus), which must be met before bonus funds and related winnings can be withdrawn.
   • The timeframe for meeting wagering requirements is stated in each promotion and will not exceed 90 days from activation, unless otherwise specified. Failure to comply within this timeframe results in forfeiture of bonus funds and associated winnings.
   • Only bets placed on eligible games contribute toward wagering; excluded games and bet types are specified in each promotion's terms.
3. Prohibited Actions:
   • Abuse of any bonus, including attempting to exploit loopholes or combine promotions in a manner contrary to stated rules, is not permitted.
   • Use of multiple accounts or identity fraud to obtain bonuses will result in account closure and forfeiture of winnings.

Regional Compliance Note: All promotional activities conform to AU advertising codes and player protection laws.

Payments & Withdrawals

OBSERVE: Identify legally approved payment methods, AU-specific controls, and refund guidelines.
EXPAND: Ensure fee, limit, processing and anti-laundering compliance.
REFLECT: Present a clear and protective framework for user transactions.

1. Deposit & Withdrawal Methods:
   • twoupcasino supports deposits and withdrawals via accepted credit/debit cards, supported e-wallets, and approved cryptocurrencies as listed on twoupz.com. All payment providers must comply with AU financial regulations.
   • Deposit limits, minimum withdrawal amounts, and daily/monthly transaction limits are published on the Payments page and may be updated to comply with legal or operational requirements.
2. Processing & Verification:
   • All withdrawals are subject to mandatory KYC and anti-money laundering checks as required by Australian law. Processing may take up to five (5) business days from submission of a valid request, depending on the selected payment method and verification required.
   • Fees for specific payment methods, if any, will be disclosed prior to transaction confirmation.
3. Refunds & Bonus Funds:
   • Refund requests on bets or deposits are evaluated on a case-by-case basis and only processed if required by law or due to technical error.
   • Bonus funds are non-withdrawable unless all associated requirements are met; if a Player violates the Bonus Terms, the operator may reclaim unduly awarded bonuses and winnings derived therefrom.

Regional Compliance Note: All payment processes are fully compliant with the Anti-Money Laundering and Counter-Terrorism Financing Act 2006 (Cth) and Privacy Act 1988 (Cth).

Limitation of Liability

OBSERVE: Set operator obligations for fairness and accuracy.
EXPAND: Define exclusion clauses for technical issues, cap compensation, and legal protections.
REFLECT: Ensure legal risk limitation with user rights clearly communicated.

1. Operator Obligations:
   • twoupcasino, via twoupz.com, undertakes to provide fair, unbiased, and transparently operated games, utilising certified software compliant with Australian regulations.
   • Reasonable efforts will be made to maintain uptime, data integrity, and accurate results.
2. Exclusions of Liability:
   • The operator is not liable for losses or damages arising from technical failures, unauthorised third-party access, force majeure, internet service interruptions, or user hardware/software issues.
   • The operator does not warrant uninterrupted or error-free operation of the site and may suspend services for maintenance or legal compliance as needed.
3. Maximum Compensation:
   • In all circumstances, the operator's maximum liability for any claim related to service use shall not exceed the amount wagered or deposited directly by the Player for the disputed transaction.
   • Nothing in these Terms excludes liability for fraud, death, or personal injury caused by negligence where such limitation is not permitted by Australian law.

Intellectual Property Rights

OBSERVE: Protect operator's software/content, align with AU copyright standards.
EXPAND: Clarify prohibited actions and permissible usage.
REFLECT: Communicate user limitations and consequences for infringement.

• Copyright: All content, branding, site layout, graphics, game software, and related materials appearing on twoupz.com are protected by international copyright and trademark law and remain the exclusive property of Blue Media N.V. or its licensors.
• Restrictions: Users may not copy, reproduce, modify, distribute, display, or create derivative works from any part of the site or its content without express written consent of the operator.
• Legal Enforcement: Unauthorised use or infringement will be subject to civil and/or criminal prosecution under applicable laws.

Privacy & Data Protection

OBSERVE: Acknowledge privacy obligations and regulatory context.
EXPAND: Reference privacy policy and statutory standards.
REFLECT: Summarise user data protection safeguards.

• All personal information is collected, processed, and protected in accordance with the twoupcasino privacy policy available at twoupz.com. Data processing adheres to the Australian Privacy Act 1988 (Cth) and any other applicable legislation.
• By using the platform, Users consent to necessary data processing for account administration, KYC, payment processing, and compliance with regulatory obligations.

Changes to Terms

OBSERVE: Specify notification and update mechanisms.
EXPAND: Reflect user recourse, AU disclosure obligations.
REFLECT: Define process and user options.

1. Notice of Amendments: twoupcasino reserves the right to amend these Terms from time to time. Changes will become effective upon posting on twoupz.com and, for material amendments, Users will be notified via email or on-site banner notification.
2. User Disagreement: If a User disagrees with any changes, they have the right to discontinue use of the service before the revised Terms take effect. Continued use constitutes acceptance of updated Terms.

Regional Compliance Note: Notification protocols are designed to meet AU Consumer Law transparency standards.

Termination & Suspension

OBSERVE: Clarify when and how accounts can be closed or suspended.
EXPAND: Include procedures for refunds, user notification and compliance.
REFLECT: Ensure fairness, user rights and legal safeguards.

1. Grounds for Termination or Suspension:
   • The operator may suspend, restrict, or terminate an account at its sole discretion for breaches of these Terms, suspected illegal activity, KYC non-compliance, self-exclusion, or regulatory requirements.
   • Users may request account closure at any time via written request to [email protected].
2. Procedure upon Termination:
   • Where legally permissible, available account balances (excluding bonus funds or unlawfully obtained winnings) will be returned to the User by the original payment method within 10 business days, subject to verification and legal constraints.
   • Users will be notified by email of the reason for suspension or closure and of any steps taken, in accordance with AU Gaming Code of Conduct and Consumer Law.

Governing Law & Jurisdiction

OBSERVE: Identify controlling law and dispute mechanisms relevant for AU.
EXPAND: Address user redress and arbitration/court procedure.
REFLECT: Explicitly state user rights and limits.

1. Applicable Law: These Terms are governed by, and construed in accordance with, the laws of Australia. In the absence of mandatory local law, the laws of Curaçao may apply to certain gaming operations.
2. Dispute Resolution:
   • Players agree to attempt an amicable settlement of any dispute by contacting [email protected] in the first instance.
   • If unresolved, disputes shall be subject to binding arbitration in accordance with the rules of a recognised arbitration centre in AU, unless otherwise required by law. The decision of the arbitrator will be final and binding. Where arbitration is not possible, disputes may be heard by an Australian court of competent jurisdiction.

Regional Compliance Note: Players' statutory rights under Australian Consumer Law remain unaffected.

Contact Information

OBSERVE: Present complete and accessible contact details per compliance standards.
EXPAND: Address user support, complaints, and legal queries.
REFLECT: Ensure prompt access, privacy compliance, and AU standards.

• Customer Support E-mail: [email protected]
• Live Chat: Available via https://twoupz.com
• Phone: Not currently specified; please use email or live chat for assistance.
• Mailing Address: Not currently specified; to request legal correspondence, contact [email protected] for current office details.

twoupcasino is operated exclusively via twoupz.com by Blue Media N.V. For escalated complaints or additional legal queries, please address written correspondence to Customer Support specifying "Legal Inquiry" in the subject line.